This Subscription & Refund Policy outlines the terms under which refunds may be requested and the conditions governing subscriptions on Crypto01.com. By subscribing to any of our plans, you agree to the terms described below.
Customers may request a full refund within seven (7) days from the date their subscription begins.
Refund requests must be submitted within this 7-day period by contacting our support team through the official support channel.
After the 7-day refund window expires, the subscription will be considered fully active, and the customer agrees to the full terms and duration of the selected subscription plan.
For monthly subscriptions, users may cancel their subscription at any time from their user profile page.
If a subscription is cancelled:
Once the 7-day refund period has passed, no refunds will be issued, including but not limited to:
All payments made after the 7-day period are final and non-refundable.
The service provides trading signals and market insights intended to indicate potential market movements.
These signals:
Users remain fully responsible for their trading decisions.
We do not guarantee profits or trading success.
Financial markets are volatile and unpredictable, and past performance does not guarantee future results.
The performance of signals is not a valid reason for requesting a refund.
Upon subscription activation, users receive access to proprietary signals, analysis, and related content.
Access to this content constitutes delivery of the service, and refunds outside the 7-day refund window cannot be granted.
We reserve the right to deny refund requests where there is evidence of:
Refund requests must be submitted through the official support channel listed on the website.
Requests submitted after the 7-day refund window will not be eligible for a refund.
To request a refund within the 7-day window, please contact our support team through the official support channel. Include your account details and the reason for your request.